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The Power of Community in Your Podcast

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Christmas is a time for giving, and that’s true for your online communities as well as family and friends in real life. Just before the holidays started I was reminded of the connection that a show can have between the listeners and the producers.

This time, I was the listener, and looking forward to the Christmas show from Radio International. It’s one of a number of sites based around the Eurovision Song Contest, and hosts a weekly podcast and radio broadcast in the Netherlands, and a few days before the festive broadcast I learned that JP, the host, wouldn’t be able to run the Christmas show – one that everyone was looking forward to.

So I volunteered.

Was it the same show that JP would have put out? I suspect not – a three hour show, with music, chat, and news has its own vibrancy derived from the host in the chair. Besides, I was sitting in the Belgian studio with JP’s music collection, but up in Edinburgh with a slightly more esoteric Scottish flavoured collection.

But with some help from many of the listeners I reached out to, a playlist was put together, guests were told of the new arrangements, and I sat down with a few spare hours and made sure that Radio International had their weekly show.

The community contributed to the show in the best way possible, and for me that was one of the best shows I have done. It also shows that everyone’s online shows are about more than a one to many broadcast – they are about personal connections, interactions, and friendships that flow in both directions.

That’s what makes new media so unique, special, and personal. And that’s what makes it an amazing space to continue to explore as we head into the new year.

Have a Million SIM cards, Will Travel

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The last few weeks have seen me bouncing around Europe as I cover various bits and pieces for the Eurovision Song Contest. Running a regular podcast on that subject means that I had lots of content to post, and with the events, lots of news and social media to interact with.

Which is why my first job on landing at an airport has been to find a local SIM card for my smartphone.

Yes there are some cute options for roaming data, but let’s take Armenia as example. Using my Orange UK SIM card while in the capital city of Yerevan I could roam at £5.50 per megabyte. In the local currency that’s just shy of 4000 dram a megabyte. Or I could walk into the high street store, show my passport, and walk out with a local SIM that would charge just 5 dram a megabyte.

One of these options is going to be for “a real emergency” while another will allow me to stay connected, to reply to Twitter messages, to keep up to data on Facebook, post to my blog, moderate comments…

…and let me upload my podcasts.

Yes, there’s every chance that I can find some wi-fi or use a hotel lobby, but that’s never guaranteed, and in any case it’s still cheaper to go with a local mobile number and the data charge than it is to pay for twenty four hours of hotel wi-fi. The rise of international SIM services can help, but these are still mostly geared to voice, and not data. Those that are can rarely compete with local prices.

If all goes to plan, I’ll be bouncing round Europe for the next three months, and in my bag will be a little collection of SIM cards, each with enough credit for a weekend of “unlimited” browsing on my mobile phone (which doubles as a hotspot). It’s all well and good being able to get stories, but it’s even more important to know you can get them onto the web without relying on anyone else or breaking the bank. Because if you have a great post about a tree falling in the woods that you can’t get online, then did the tree even fall?

How to Miss a Podcast and Make it Work For You

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It was really easy for Casey Kasem when he wanted to take a week of America’s Top 100. There’s an expectation in radio (and to a certain extent on TV) that you will get the occasional guest host standing in. This has lead to some great moments the world over – John Peel taking over the BBC Radio 1 lunchtime show and continuing to play his usual late night mix of new and undiscovered bands instead of bland “popular” music is one close to my heart — but what happens on your podcast when you need to take a break?

It’s all about planning ahead, and deciding what option you’re going to do.

The easiest choice is to go dark. Depending on your style of podcast, you can prep the audience on why you are going away, when you are back, and ask them not to be too disappointed. Sometimes this is the only choice, but it goes against many of the main rules of thumb for successful podcasting, the biggest being “keep it regular”.

It’s possible, again depending on your format, to pre-record an extra show or two and have them in the can and ready to go, either by hitting publish from a mobile browser while you are away, or setting a publish date in the blogging software running the podcast to make the post and podcast live at the regular time. This is a strategy advised by many for those with text based blogs, and the same is true for podcasters.

Of course many podcasts are based around news and current events, and that makes a pre-record a bit trickier. You could always resort to a “Best Of” clip show if the cover is for a single show, otherwise you need to think of another way. If you have a group discussion podcast, it’s usually a simple matter to cover one missing pundit, but what if you’re running solo (at least to your listeners)?

Well, you’re back to Casey Kasem, it’s time to draft in a substitute. If you’ve been interacting with the community around your podcast and the area, you’ll know the people that are switched on enough to do a show. Some of them may well be other podcasters (and you’ll know this because you are listening to the competition, aren’t you?). A quick email asking if they would like to be involved and do one show, and not only are you working with your community to benefit them, you’ve an option to reach out to new listeners (the followers of your stand-in host).

That’s a win all round.

In the big game that is social media, podcasting, and the internet, there are very few problems that cannot be turned to your advantage. Going on holiday is one of them.

Find Out if Anyone is Listening to Your Podcast

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“Lies, damn lies, and statistics.” To the old cliché it might be worth adding “number of internet downloads” because working out just how many people are consuming your content is the source of countless applications, rules of thumb, and the occasional touch of snake oil (yes, I still get pitched with measured “hits” in 2011).  It gets even more interesting with podcasting.

Nobody likes to produce to an empty room, so how do you know if people are engaging with you? While most podcasters are going to have a blog (even if it’s just to power the RSS feeds for your show), there are some great strategies and ideas to discover your listeners and interact with them. Here are three, and feel free to add your own.

One of the important areas you have to remember is that people listening to your podcast are not likely to be next to their computer when they do listen, and if they are out and about they might not be in the best place to use a smartphone or tablet to carry out the action. So you need to make any call to action memorable and simple.

If you want something, ask for it. That’s a rule you want to remember here, because you want to get that listener interaction. The time honoured way is to offer some sort of inducement, and that’s why competitions should be considered. It doesn’t need to be a fantastic prize (unless you’ve got a sponsor who’d like to help out with that). An Amazon digital voucher is always a good place to start.

You could always combine the competition with a survey. Asking your audience a “question of the month” is a great format, and as well as engaging with them and starting a two-way conversation, any survey should always ask the basic demographic details of those taking part. Why? Because when you start to approach advertisers, they’ll really appreciate that kind of information (so make sure you tell people why you’re asking for the demographic data, be honest).

Finally, your podcast is just a file on the internet, so tracking downloads is a valid method. There are various plug-ins for blogging platforms that will help you do this, and some of them are tailored for use with podcasts. Personally I’m a fan of Blubrry’s service that’s wrapped up in their Powerpress plug-in for WordPress, but there are others out there you can use.

The flaw in relying on a counter is that downloads don’t necessarily mean listeners – go and check your podcast queue to see how many podcasts you have unplayed and you’ll see what I mean. That’s why the call to actions in your podcast are important. They may be reinforced with links on the show notes, but fundamentally they are discovered when people listen. Keep them simple, make them easy to remember (consider using a custom bit.ly link such as bit.ly/blogworld), and make sure to keep your own records on what works and what doesn’t – it’ll be different for every podcast audience!

Image: TwiT at MacWorld 2008″ cc Macinate / Flickr

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