Looking for Something?
Posts Tagged for

social marketing

5 Mistakes Your Small Business is Making on Twitter

Author:

business on twitter

As a small business owner, it can be challenge to keep up with best social practices. One of the most common questions I’m asked is, “What am I doing wrong?” If you’re not seeing the results you think you should from Twitter, here are a few mistakes you might be making:

Mistake #1: Broadcasting Without Interacting

The entire point of social media is to promote your business, right? Well, yes…but in a social way. It’s about more than just broadcasting. Sure, you can send out tweets that include links to your website or blog, but you also want to interact with your followers. Jump into relevant conversations. Be helpful when someone asks a question. Follow others in your industry and those who are potential customers. If you aren’t using the “@” reply function often, that’s something that needs to change. Southwest Airlines is a great example of a company doing this right. They are constantly retweeting and replying to their customers.

Mistake #2: Blurring the Lines Between Personality and Personal

When using social, I think it’s great for the personality of your company to shine through. You aren’t just a giant logo. There are real people behind your social account. But there’s a difference between showing your personality and getting personal. If you’re a business or brand on Twitter, you don’t need to tweet out pictures of your meal or rants about your flight being delayed. Save that for your personal account. Keep your Twitter interactions relevant to your business. Bill Gerth (and Frank Eliason before him) for Comcast does a great job at this at @comcastcares. Talenti Gelato (who we profiled here) and GrubHub are also awesome at letting their personality shine through while still making it about their respective businesses.

Mistake #3: Going on Hiatus

If you can’t commit to tweeting daily, get off of Twitter. No, really. It looks bad if someone asks a question on Twitter and you don’t reply quickly. An abandoned Twitter account is worse than having no Twitter account at all.

Mistake #4: Promotional Updates

Promotional updates are okay. After all, you’re using social media to promote your business. However, if you’re only promoting yourself, your tweets can get old quickly. A really great option is to start a blog and also promote your links to education or entertaining topics. If you run a lawn care company, don’t tweet yet again that you’re available for landscaping. Tweet a link to your post on the “10 Best Celebrity Yards” or “How to Get Rid of Summer Garden Pests.” Get people reading on your site through content marketing and then sell them on your products or services once they’re a fan.

Mistake #5: Not Following Relevant Hashtags

Lastly, are you following hashtags in your industry? Hashtags (using the # symbol before a word or phrase) allow you to see what people are saying about a specific topic. Following these hashtags allows you to identify problems, jump into conversations, and find new followers (and potential customers). Always be listening to what your target market is saying.

What’s the biggest mistake you see businesses making on Twitter? Leave a comment!

Book Review & Giveaway: ‘Perspectives on Social Media Marketing’

Author:

Perspectives on Social Media Marketing isn’t your average social media how to book. It provides easy to digest topics with both an agency perspective and a brand perspective (with a guest perspective thrown in for added viewpoints). Stephanie Agresta (from Porter Novelli) and B. Bonin Bouch (PepsiCo) come together to talk about understanding social media, how it has changed the marketing landscape, how to implement a tactical and strategic social media plan across your organization, how to best measure the ROI of a social media campaign, and more. Each topic has short and concise answers, with concrete examples and tips – so you can start implementing social media marketing in your business today. We have a copy to give away, details below!

Audience: Large Businesses, Small Businesses, Individuals – There’s something for everyone, including start-ups and successful businesses.
Tone: Conversational with some personal views, humor, and case studies sprinkled throughout.

Here are just some of the 89 specific topics included:

  • What is Personal Branding and How Important Is It?
  • How Has Social Media Changed Customer Service?
  • Do Consumers Really Want to Communicate with Brands? Why?
  • What Tools Are “Must Haves” for Every Social Media-Marketing Effort?
  • Should Strategy Come from PR or Marketing?
  • How Can Companies Use Social Media Internally to Improve Employee Morale?
  • Should Your Company Follow People on Twitter, or Just Be Followed?
  • Is There a Direct Relationship Between Social Media and Sales?
  • Is It Ever Too Late to Start Social Media?
  • What Would You Consider to be the Worst Social Media Campaign Ever Run?

An excerpt from the book (reprinted with permission):

Topic #27 What Advice Would You Give a Manager For a Company That Has So Far Ignored Social Media But Now Wants to Get Up to Speed?

B. Bonin Bough: The Brand Perspective
The first step is to make sure you yourself participate in the platform. Don’t kill yourself, though, trying to participate in every platform. Figure out which platforms you care about and focus on those. Also, understand that as an individual, you can be a part of social media without necessarily putting a lot of content into the space. I think one of the best rules of thumb is the 1–9–90 rule. It says that 1 percent of the people create the social media content, 9 percent of people participate in that content, and the other 90 percent are passive. It’s okay to be passive—although as a marketer, you want to be sure you understand the nuances of what it means to participate. I’m not the most prolific Twitter contributor, but I’m a freak about following it, so much so that that I have data visualization in my office that I can follow like a news ticker.

Next, you want to identify people in your business or industry who are influencers and power-users. If you can find folks who represent your passions, that’s even better. Start to fan, follow, subscribe. Search online to find recent articles that talk about the players in your area who are doing social media well and identify experts who discuss social media marketing in general. If you are a brand manager, bring in as many agencies as you can find time for.

I know that becomes very difficult after a while, but bring them in to talk to you so you have a sense of your options. Nobody has the one answer in this space, and you want to understand what all the different players bring to the table. Look for an agency that sounds different and that provides ideas that are not just based around their traditional business structure. And if they are a social media agency, look to see if they understand the scale necessary to drive your business objectives. Do not be afraid to be very clear about the resources that you require to actually make your program successful.

Another important piece that gets overlooked a lot is going to conferences. I spend my life going to conferences—talking to people, mingling with people, meeting new technologies. It’s a great way to be exposed to the culture of the space. For example, if you go to a social media conference, there will almost certainly be a Twitter screen behind the panelists. They are talking and tweeting at the same time. Everybody at the conference has a laptop, and they’re talking and tweeting and reading different things. That level of multitasking is completely lost inside the walls of a lot of marketing agencies right now; that’s a proof point that as a group we aren’t spending enough time at the conferences where new ideas are being formulated and thought about and behaviors are being transformed.

Finally, you want to follow and analyze your competition. You want to identify the best-in-class examples, and you want to find where the gaps and opportunities are. Also, look beyond your direct competitive circles and look at comparative circles. For example, with Gatorade, we are not just thinking about Gatorade and what might be perceived as other beverage competitors; we try to figure out who shares the mindspace of our core targets. In the case of Gatorade, that is elite athletes, athletic directors and coaches, and sideline moms. Who else are they listening to? Are there programs they are part of we can align ourselves with? That’s some of the best advice I can give for getting started.

Stephanie Agresta: The Agency Perspective
If you want to get up to speed with social media, the first thing you need to do is to get started with your own social media efforts. By that, I mean create personal accounts on Facebook, Twitter, and LinkedIn. These three platforms are the most widely used. For media consumption, check out YouTube and Hulu and photo-sharing sites like Flickr. If you’re feeling ambitious, try starting a blog and posting a few thoughts. Sites like blogger.com and wordpress.com offer free blogging solutions. Create media and upload it. Share it with your friends. Also, read, read, read! There are so many great blogs out there, and the best part is, the content is free! Check out AdAge’s Power 150 list (http://www.adage.com/power150) for a complete list of top-notch marketing and PR blogs. Also, take note of what people are tweeting and re-tweeting on Twitter. Often, the best content is curated by people who are in your trusted network. Tools like Twitter, Facebook, and LinkedIn basically create a river of news from your friends, colleagues, and family members. More and more, people are using this as a main source of information. Posts on these networks may just clue you into what is going on at a very high level, thereby allowing you to do further research on search engines and professional news sites.


Giveaway!

Here are the rules to win a copy of Perspectives on Social Media Marketing:

  • Leave a comment below, saying what you’d hope to learn from the book, to receive one entry.
  • Tweet about the contest for a second entry.
  • Entries must be received by midnight PST January 18th to be considered.

Learn About NMX

NEW TWITTER HASHTAG: #NMX

Recent Comments

Categories

Archives