The 12 New Media Days of Christmas 2011: 7 Community Managers a-Managing

ilana rabinowitz

During the 12 New Media Days of Christmas, we’re counting down the days until Santa comes by featuring some of the best blog posts of 2011 from awesome writers within the BlogWorld community! Skip to the end to read more posts in this holiday series and don’t forget to leave a comment if you’ve written … [Read more]

Keeping Your Veterans Happy

community

Every community has veteran members – those who have been around since the very beginning. Your veterans are often the backbone of the community. They were there through the rough times, when you were just getting started, and they’ll often be some of your biggest supporters, even when others are disgruntled. A good group of … [Read more]

Your Content is Not Your Reader’s Responsibility

NCG image

Earlier this week, Boing Boing picked up a story about The North Country Gazette, a little newspaper from upstate New York. The paper, I suppose upset that local subscription sales were declining, decided to take a really classy approach to making more money: threatening website readers. Right now, the website is asking for an administrator’s … [Read more]

Acting as Your Community’s Referee

referee

No matter what your niche, you’re always going to have community members who don’t agree with one another. Sometimes, it can get personal and nasty. I see this most often in forums, but if you don’t have forums on your website, you may see disputes popping up in your comments section, or even on social … [Read more]

How To Follow Through on Your “How Can I Help You?”

sleazy-salesman-thumb

It’s no exaggeration – after Blogworld 2009, Twitter account’s bios all over the place started reading “how can I help you?” and no real concrete help was being given. So I propose an alternative: “What can I do for you?”

How To Follow Through on Your "How Can I Help You?"

It’s no exaggeration – after Blogworld 2009, Twitter account’s bios all over the place started reading “how can I help you?” and no real concrete help was being given. So I propose an alternative: “What can I do for you?”

Online Productivity: How To Work Where You Play

to-do-list-nothing

They say that if you do what you like, you’ll never work a day in your life. That statement might be truer than you think – especially if the “where” is online. Online Community Managers, aside for creating excitement around their brands, spend quite a lot of their free time online, too. After a while, many of us find that our work time either eclipses our play time, or that they just bleed into each other and you end up trying to do both at once. And that’s never a good idea. So here are some simple ideas I’ve put into practice over the past few months – and they seem to be workout out pretty well! They’re all stuff I picked up from regularly-read blogs like Mashable and TechCrunch – you know, those “How to Be Productive…” type articles. Just a disclaimer: I am an unorganized mess if I don’t give myself rules. So if I can do it – anyone can!