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Find the Perfect Bite For Customers’ Mobile Appetite

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mobile appetite

Mobile web site up and running. Check. Reading latest trends on marketing for smartphones and tablets. Double Check. Wondering what to serve up next to your mobile audience. Triple Check.

Now is the time to…pause between courses. First off, congratulations on making the jump to mobile. Next up:  Step back and look at your business big picture and assess what to add to your mobile marketing menu.

Consider these factors before embarking on a deeper financial and time investment:

#1 Focus on short and long term business goals: Does mobile fit with how your customers engage with your business? Are you a local business seeking new customers? Do you have an established clientele? An online store with a wide-reaching audience?  These are but a few questions to answer before proceeding.

#2 Mobile is part of your marketing strategy, not  plate du jour: Mobile promotion is an extension of your  integrated marketing program and should not operate in its own silo nor be a stand-in for a plan. In the excitement of the collective mobile moment, best intentions can get burned, resulting in a disconnect between your online and offline messaging and brand look and feel—not to mention confusing your customers.

#3 To-go with your customer adds responsibility. Sounds heavy but it’s true. Or as Ford Global Head of Social Media Scott Monty said at his NMX keynote this January, “Mobile is like a piece of jewelry, you have to be invited there.” He advocated using that privilege wisely. Otherwise, your business could be dismissed just as quickly as it was sitting down at the table.

So…are you hungry to go further down the mobile marketing path? Here are some popular and effective ideas to consider:

The Free Appetizer: Search

One of the most basic but sometimes overlooked mobile marketing tactics is listing your business on mobile search engines, portals, and web sites. And if you’re a neighborhood business, even better: Google reports that half of all mobile searches are local. Keep these three things in mind:

  1. Duplication is a good thing: mobile search is often separate than “desktop” search.
  2. Use consistent contact information everywhere.
  3. List your business in as many broad categories as possible so it’s found searching multiple ways.

Google Maps and Facebook are the most popular search methods, but other major ones include Google Local, Bing Business Portal, Yahoo Local, and YP. Don’t forget about secondary listings like CitySearch, city and neighborhood directories, and industry/trade group listings. Make sure you are also covered on mobile business sites like Yelp, Facebook, and Foursquare. Think of all the places you do business with, official and unofficial partners, and awareness opportunities.

The Weekly Special: SMS (Short Messaging Service aka Texting) and MMS (Multimedia Messaging Service)

According to Mogreet, SMS texts have a 95% open rate and are accessible to 98% of all mobile consumers, making it one of the most cost-effective, targeted marketing tactics—yet one of the most underutilized. Reason? Companies sometimes overlook the humble text as not sexy enough or  right “image”…they might want to think again, but proceed with care.

While the high open rates is great news, there are caveats: Make your text count with a strong CTA, especially since some receivers may incur a fee, and there are also reams of intimidating text marketing guidelines. The three most important ones:

  1. Get  opt-out permission.
  2. Document it.
  3. Be clear on what the receiver will get.

(See Guide to Text Messaging Regulations and Best Practices for complete rules).

There are numerous ways to laser-focus your text program: day/time (lunch specials, holidays), customer segments (repeat buyers, zip codes), or exclusive offers (VIP, limited-time), to name a few. There are no official “rules” on frequency, but general guidelines are no more than once a week or as part of a specific campaign. There are many text service vendors and prices vary on quantities and features.

MMS is a bigger time and money investment but also more attention-grabbing. Add video, mobile coupons, QR codes, music files, or any other visual elements. The same rules apply as SMS except it may eat up more data for the receiver or be slower loading.

Cross-promote SMS/MMS and provide ample opportunities to sign up on your web site, place of business, social media, business cards—anywhere your customers can see it.

The Fine Diner: Mobile Apps 

You might think apps are reserved for big budgets, large companies, and out of your league. These days, apps for your small business are within reach. There are many reasons to consider this prix fixe: For starters, if you are local business, research shows users prefer apps to connect.  Apps also show that you are catering to your customers, and lastly, they serve as a virtual mobile screen billboard  24/7. That said, an app should not replace a mobile web site, but serve as an alternate way to interact with your business. Make the app useful, intuitive, and require only few steps to complete a task. Be sure to cross-promote the app on your web, social sites, and ads.

There are several ways you can build an app for an iPhone or Android  (the most popular, but others are available): vendor-created or DIY . Because apps are now an established category, small businesses can take advantage of common pre-built functionality like maps, online ordering, appointment setting, social sharing, and other tasks that require  simple tailoring to your business. Not surprisingly, the more customization, the more expensive the app.

What’s the special sauce for your business?

These ideas may stir up  your mobile marketing recipe—there are also ads (including in-app ads), video,  and other tactics that haven’t even been introduced yet. Mobile marketing is a fast-paced, ever-changing landscape. Whatever approaches you take—like a new entrée—taste-test it, refine it, or decide it’s not delicious enough and scrap it altogether before making a big time or money commitments.

Image Credit: Altered, from Bigstock

Janice Cuban works with B2B, B2C, and small businesses, leveraging marketing communications programs to increase awareness and promotion of businesses, products, and brands. Her blog, Marketing Sparks, addresses issues and trends in marketing and technology. She can be reached at 415-814-3500 or janice@janicecuban.com.


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