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The Mobile Majority Wants Your Small Business

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mobile small business Remember when mobile phones used to be about..making a call? Neither do I. The explosive growth of smartphones, tablets, and other mobile devices over the past few years has drastically and permanently changed the way we socialize, work, and do business. The net-net? It’s imperative to travel with your customers and prospects wherever they go.

In fact, a recent report revealed that 28% of smartphone users and 55% of tablet users shop online: That means they are searching, evaluating, or making purchases—possibly all three in one fell swoop. That’s why small businesses—whether  a consultant, online site, or retail—are now expected to serve up discoverable, easy to navigate, and actionable content on mobile devices. If not, there is a gaping hole of awareness, customer and  prospect interaction, and the opportunity for your competition to grab business.

Consider these recent mobile device statistics:

Convinced?

Even though you know it’s the “right” move for your business, thinking about the effort required can be overwhelming, or perhaps you don’t even know where to start. The good news is that it’s easier than ever to position your business in the mobile marketing game without reshuffling your plans, allocating a huge budget, or calling yourself a tech-genius.

Depending on whether you have a store-front, are a consultant, ecommerce site, or other business model, you will have one or more content areas to mobile-ize. Additional factors to consider will be your overall marketing goals, tools you use to promote your business, and how often you communicate with your customers and prospects.

Let’s start making your content mobilicious:

  • Entice with easy-to-read mail: The great thing about optimizing email for mobile devices is that you’ll get a two-for-one: Not only will your email be easier to read, visually pleasing, and clear on what action to take, it will result in a better promotion on any size screen. Here are some rules of thumb:
    • Keep the text short and punchy: Edit. Edit. Edit. What email wouldn’t benefit from that?
    • Use time and space wisely with your Call-to-Action (CTA): Think discounts, free offers, and new services you want to promote.
    • Have few images but make them clickable: Streamlined but effective graphics can pull double duty by being touch-friendly to navigate and also prompting action, such as pointing to social media icons, or click to buy, to name a few.
    • Let the fingers do the walking: With virtually all smartphones using a touchscreen these days, make sure your email is “finger-friendly” to open, navigate, and zoom around the content.
    • Consider getting help: If email marketing is a big part of your business, think about hiring a vendor to do the heavy lifting for you, such as Movable Ink or BrightWave Marketing.

So is your small business ready to join the mobile majority? Yes, it will require some initial work, but taking these steps today will put you front and center with your customers and prospects wherever they are, now and in the future.

Once you get on the mobile marketing train, I recommend that you stay up to speed on the trends: Because it’s a growing and ever-changing technology, being ahead of the curve will help improve your chances for mobile marketing success. Check out resources on all aspects of mobile marketing. There are tons more online.

What’s next? Start thinking about blinging out your presence with apps, QR codes, video, texting, advertising, search widgets, which will be covered in my article next month.

Image credit: Bigstock

Janice Cuban works with B2B, B2C, and small businesses, leveraging marketing communications programs to increase awareness and promotion of businesses, products, and brands. Her blog, Marketing Sparks, addresses issues and trends in marketing and technology. She can be reached at 415-814-3500 or janice@janicecuban.com.


Feedback

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  • Cher

    Wow, email marketing is a great tool to run and grow your business! This way of doing business is the wave of the future. It looks pretty easy to implement and you can work from anywhere! So realistically how much time and money will it take to start using this types of tools?

  • Brad Dalton

    How about using conditional tags for mobiles?

    This enables you to customize your site so its more mobile friendly.

    There’s also a plugin which adds them so its much easier to use them in your child theme.

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