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Book Review & Giveaway: ‘Perspectives on Social Media Marketing’

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Perspectives on Social Media Marketing isn’t your average social media how to book. It provides easy to digest topics with both an agency perspective and a brand perspective (with a guest perspective thrown in for added viewpoints). Stephanie Agresta (from Porter Novelli) and B. Bonin Bouch (PepsiCo) come together to talk about understanding social media, how it has changed the marketing landscape, how to implement a tactical and strategic social media plan across your organization, how to best measure the ROI of a social media campaign, and more. Each topic has short and concise answers, with concrete examples and tips – so you can start implementing social media marketing in your business today. We have a copy to give away, details below!

Audience: Large Businesses, Small Businesses, Individuals – There’s something for everyone, including start-ups and successful businesses.
Tone: Conversational with some personal views, humor, and case studies sprinkled throughout.

Here are just some of the 89 specific topics included:

  • What is Personal Branding and How Important Is It?
  • How Has Social Media Changed Customer Service?
  • Do Consumers Really Want to Communicate with Brands? Why?
  • What Tools Are “Must Haves” for Every Social Media-Marketing Effort?
  • Should Strategy Come from PR or Marketing?
  • How Can Companies Use Social Media Internally to Improve Employee Morale?
  • Should Your Company Follow People on Twitter, or Just Be Followed?
  • Is There a Direct Relationship Between Social Media and Sales?
  • Is It Ever Too Late to Start Social Media?
  • What Would You Consider to be the Worst Social Media Campaign Ever Run?

An excerpt from the book (reprinted with permission):

Topic #27 What Advice Would You Give a Manager For a Company That Has So Far Ignored Social Media But Now Wants to Get Up to Speed?

B. Bonin Bough: The Brand Perspective
The first step is to make sure you yourself participate in the platform. Don’t kill yourself, though, trying to participate in every platform. Figure out which platforms you care about and focus on those. Also, understand that as an individual, you can be a part of social media without necessarily putting a lot of content into the space. I think one of the best rules of thumb is the 1–9–90 rule. It says that 1 percent of the people create the social media content, 9 percent of people participate in that content, and the other 90 percent are passive. It’s okay to be passive—although as a marketer, you want to be sure you understand the nuances of what it means to participate. I’m not the most prolific Twitter contributor, but I’m a freak about following it, so much so that that I have data visualization in my office that I can follow like a news ticker.

Next, you want to identify people in your business or industry who are influencers and power-users. If you can find folks who represent your passions, that’s even better. Start to fan, follow, subscribe. Search online to find recent articles that talk about the players in your area who are doing social media well and identify experts who discuss social media marketing in general. If you are a brand manager, bring in as many agencies as you can find time for.

I know that becomes very difficult after a while, but bring them in to talk to you so you have a sense of your options. Nobody has the one answer in this space, and you want to understand what all the different players bring to the table. Look for an agency that sounds different and that provides ideas that are not just based around their traditional business structure. And if they are a social media agency, look to see if they understand the scale necessary to drive your business objectives. Do not be afraid to be very clear about the resources that you require to actually make your program successful.

Another important piece that gets overlooked a lot is going to conferences. I spend my life going to conferences—talking to people, mingling with people, meeting new technologies. It’s a great way to be exposed to the culture of the space. For example, if you go to a social media conference, there will almost certainly be a Twitter screen behind the panelists. They are talking and tweeting at the same time. Everybody at the conference has a laptop, and they’re talking and tweeting and reading different things. That level of multitasking is completely lost inside the walls of a lot of marketing agencies right now; that’s a proof point that as a group we aren’t spending enough time at the conferences where new ideas are being formulated and thought about and behaviors are being transformed.

Finally, you want to follow and analyze your competition. You want to identify the best-in-class examples, and you want to find where the gaps and opportunities are. Also, look beyond your direct competitive circles and look at comparative circles. For example, with Gatorade, we are not just thinking about Gatorade and what might be perceived as other beverage competitors; we try to figure out who shares the mindspace of our core targets. In the case of Gatorade, that is elite athletes, athletic directors and coaches, and sideline moms. Who else are they listening to? Are there programs they are part of we can align ourselves with? That’s some of the best advice I can give for getting started.

Stephanie Agresta: The Agency Perspective
If you want to get up to speed with social media, the first thing you need to do is to get started with your own social media efforts. By that, I mean create personal accounts on Facebook, Twitter, and LinkedIn. These three platforms are the most widely used. For media consumption, check out YouTube and Hulu and photo-sharing sites like Flickr. If you’re feeling ambitious, try starting a blog and posting a few thoughts. Sites like blogger.com and wordpress.com offer free blogging solutions. Create media and upload it. Share it with your friends. Also, read, read, read! There are so many great blogs out there, and the best part is, the content is free! Check out AdAge’s Power 150 list (http://www.adage.com/power150) for a complete list of top-notch marketing and PR blogs. Also, take note of what people are tweeting and re-tweeting on Twitter. Often, the best content is curated by people who are in your trusted network. Tools like Twitter, Facebook, and LinkedIn basically create a river of news from your friends, colleagues, and family members. More and more, people are using this as a main source of information. Posts on these networks may just clue you into what is going on at a very high level, thereby allowing you to do further research on search engines and professional news sites.


Giveaway!

Here are the rules to win a copy of Perspectives on Social Media Marketing:

  • Leave a comment below, saying what you’d hope to learn from the book, to receive one entry.
  • Tweet about the contest for a second entry.
  • Entries must be received by midnight PST January 18th to be considered.

Nikki Katz is the Managing Editor for the BlogWorld.com. She has been a freelance writer and blogger for over a decade, writing for About.com, iVillage and b5media. Feel free to follow her Twitter @nikki_blogworld and @katzni.


Feedback

14
  • Kasey Skala

    I’m looking forward to not only learning about best practices, but also being able to hear commentary from the struggles and challenges both authors have experienced throughout their practice. I also think the tone of the book will provide commentary and a deep-thinking excercise, as opposed to a “do this, do that” approach so many books provide.

    @kmskala

  • shannon benser

    I am excited about this book!
    Very interested in the customer service & sales aspects of business that have changed dramatically as a result of customer interaction with brands through social media.

    thank you so much for the opportunity to win a copy of the book.
    shannon

  • Scott Cowley

    What a cool book! I’m hoping to learn more about social media campaigns. I feel like I have the strategy and daily execution down, but as far as individual pushes with specific objectives, I could use some guidance. Since I work for an agency and have a lot of clients who could benefit, this book could have some lasting impact on many beyond myself.

    Thanks again for the great contest.
    @scottcowley

  • Kevin Spidel

    Looking forward to the read. When dealing with SMBs I am finding that some of the marketing strategies we as brand marketers deploy in regards to engagement and community doesn’t fit. For small business brands ROI is key over KPI. Which is frustrating when I am such a tribe builder around engagement and culture within the social web. Sadly, the transactional broadcast media approach to SMBs have a lift for the clients. I broke down the two paths SMO and SMM here: http://blog.gannettlocal.com/2011/01/11/two-social-media-strategies-for-small-business/

  • Dave Nowery

    I am very interested in finding out any new insights into the social media phenomenon. I am particularly interested in new tools that I may not already be using and what types of services my Web design and marketing company might offer to my clients. I know that many companies will want to outsource part of the work involved with social media marketing. This looks like a great book… can’t wait to read it.

  • Maria McMath

    This book can help me to merge my individual social media accounts and self-maketing efforts via Facebook, Twitter, LinkedIn, YouTube, Hulu, Vimeo, Flickr, as well as my own blog into a focused push towards self-branded marketing. Additionally, as an individual, I am interested in new insights and advice for widening my platform even further.

  • Jason

    We do a lot of cross posting, and utilizing Social Media to get our company out there. I would love to learn some tips and the best way to maximize my time. This seems like a extremely helpful book in this day and age

    jason(at)allworldautomotive(dot)com

  • Jason

    Tweeted

    http://twitter.com/parkerozgood/status/27137149086203905

    jason(at)allworldautomotive(dot)com

  • Ed Nemmers

    I would like to understand the whys of advertising better.

  • Marilyn

    hoping this will teach me some new marketing tricks i dont already know

    jdmimi at gmail dot com

  • Laurie Pearson

    I have a photography business and rely mostly on social media for marketing. This would be an awesome read for me 🙂

  • Toni Marie Caravello

    I have a masters education in media and digital design, and am now a single stay at home mom hoping to earn an income using my education and blogging. It appears this book is a well thought out piece on how self-growing sites such as facebook and twitter are the new face of media marketing. I would like to learn more about how to advance my blog to a level of earning income through advertising and brand marketing as well as reviews and giveaways.

    reannenny at aol.com

  • diane w

    I would like to learn how to grow my business.

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