http://www.blogworld.com/2009/05/26/are-businesses-confused-by-social-media/ Official News Blog of the World's Largest Social Media Conference & Tradeshow Thu, 09 Feb 2012 13:11:12 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.blogworld.com/2009/05/26/are-businesses-confused-by-social-media/comment-page-1/#comment-18809 Laya Wed, 27 May 2009 18:59:19 +0000 http://blog.blogworldexpo.com/?p=881#comment-18809 I think businesses should take a team approach to social media, and there should be input from all of those sectors - marketing, customer support, etc. I see this in my day job with phone representatives. The focus has become "one-call resolution", so matter who's calling, to where, or for what purpose, they can get their issue resolved without having to dial another number. I think the same goes for social media - no matter who is contacting you and why, there should be someone that can help them, or at least get them in contact with the right person. I think businesses should take a team approach to social media, and there should be input from all of those sectors – marketing, customer support, etc. I see this in my day job with phone representatives. The focus has become “one-call resolution”, so matter who’s calling, to where, or for what purpose, they can get their issue resolved without having to dial another number. I think the same goes for social media – no matter who is contacting you and why, there should be someone that can help them, or at least get them in contact with the right person.

]]> http://www.blogworld.com/2009/05/26/are-businesses-confused-by-social-media/comment-page-1/#comment-18802 Deb Ng Wed, 27 May 2009 09:45:08 +0000 http://blog.blogworldexpo.com/?p=881#comment-18802 I know! I've been collecting definitions on Twitter (which I will post here, by the way). They've been interesting and varied! I know! I’ve been collecting definitions on Twitter (which I will post here, by the way). They’ve been interesting and varied!

]]> http://www.blogworld.com/2009/05/26/are-businesses-confused-by-social-media/comment-page-1/#comment-18797 Jim "Genuine" Turner Tue, 26 May 2009 19:12:21 +0000 http://blog.blogworldexpo.com/?p=881#comment-18797 Even "social media experts" are having a tough time with definitions and descriptions etc. Businesses are not the only ones that are having a tough go of it. Even “social media experts” are having a tough time with definitions and descriptions etc. Businesses are not the only ones that are having a tough go of it.

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